Privacy Policy for 77aj — How We Protect Your Personal Data

1 Introduction

77aj is an online betting and casino platform designed for players in Bangladesh. We take the privacy and security of your personal data seriously. This Policy sets out, in clear and formal terms, the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, the security measures we apply to protect it, and the rights you hold as a data subject.

This Policy applies to all personal data collected through the 77aj website, mobile interface, customer support channels, and any other touchpoint through which you interact with our platform. It should be read alongside the 77aj Terms & Conditions, which are incorporated by reference and govern the overall relationship between you and the platform.

77aj is committed to processing personal data lawfully, fairly, and transparently. We apply data minimisation principles, collect data only for specified and legitimate purposes, and do not retain data beyond the period necessary for those purposes. If you have any questions about this Policy or how your data is handled, please contact us using the details in Section 14.

2 Data We Collect

77aj collects personal data from you in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a 77aj account, we collect the information you provide during the registration process, which includes:

• Full legal name
• Date of birth
• Residential address (including division and district within Bangladesh)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations, we may collect copies of:

• National Identity Card (NID)
• Passport or valid driving licence
• Proof of address documentation (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of bKash wallet registered in your name)

2.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and payment reference numbers. We do not store full card numbers or mobile banking PINs on our servers.

2.4 Betting & Gaming Activity Data

We record your activity on the platform including bets placed, games played, wager amounts, results, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, fraud prevention, and platform analytics.

2.5 Technical & Device Data

When you access 77aj, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, time zone, and the pages you visit on our platform. This data is collected to maintain platform security and improve user experience.

2.6 Communications Data

If you contact 77aj's customer support team — whether by email or live chat — we retain records of that correspondence. This includes the content of your messages and any attachments you provide, for the purposes of resolving your query and improving our support service.

3 How We Use Your Data

77aj uses the personal data we collect for the following purposes:

77aj does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Where automated systems flag accounts for review (for example, unusual transaction patterns), a member of our compliance team will review the case before any action is taken.

4 Legal Basis for Processing

77aj processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and 77aj — for example, creating your account, processing transactions, and delivering betting services.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out for the legitimate interests of 77aj or third parties, where those interests are not overridden by your rights. This includes fraud prevention, platform security, responsible gaming monitoring, and service improvement analytics.
• Consent: Where you have given explicit consent to a specific processing activity — for example, receiving promotional communications. You may withdraw your consent at any time by contacting support.

5 Sharing Your Data

5.1 Payment Service Providers

To process your deposits and withdrawals, 77aj shares necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks such as Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers operate under their own privacy policies and are contractually required to handle your data securely.

5.2 Game Technology Providers

Some casino games and live dealer products on 77aj are supplied by third-party game studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi. These providers may process limited technical data (such as session tokens and game results) to deliver their products. They do not receive your full personal profile.

5.3 Legal and Regulatory Disclosure

77aj may disclose your personal data to law enforcement authorities, regulatory bodies, or other official agencies when required to do so by law, court order, or applicable regulation. We will not disclose more data than is strictly required to comply with such obligations.

5.4 Business Operations

77aj may engage trusted third-party service providers to assist with platform operations, including hosting infrastructure, cybersecurity services, customer support tooling, and analytics. All such providers are subject to contractual data processing agreements that restrict their use of your data to the specific services they provide to 77aj.

6 Payment Data

When you make a deposit via bKash, Nagad, Rocket, or another supported payment method, your transaction is processed directly through the payment provider's secure infrastructure. 77aj records the transaction reference, amount in Bangladeshi Taka (৳), payment method type, and timestamp for account management and AML compliance purposes.

77aj does not store your mobile banking PIN, bKash account password, full bank account numbers, or card CVV numbers on its servers. Payment credentials are entered directly into the payment provider's interface and are not visible to or retained by 77aj. You should never share your mobile banking PIN or password with anyone, including 77aj support staff — we will never ask for these credentials.

All withdrawal requests are processed to the verified payment method associated with your account. 77aj applies additional verification steps to withdrawal requests that differ from the original deposit method, in line with our AML obligations.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, maintain your session, remember your preferences, and collect anonymous usage data. 77aj uses cookies and similar tracking technologies to deliver a functional and personalised platform experience.

7.2 Types of Cookies Used by 77aj

• Essential cookies: Required for core platform functionality such as maintaining your login session, routing requests to the correct server, and storing your language preference. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to collect anonymous data about how players navigate the platform, which pages are most visited, and where errors occur. This data helps 77aj improve the user experience. Analytics data is aggregated and does not identify individual players.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unusual login patterns. These cookies form part of our platform integrity infrastructure.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may prevent certain features of the 77aj platform from functioning correctly, including account login and transaction processing. Instructions for managing cookies in common browsers are available through each browser's help documentation.

8 Data Security

77aj applies a multi-layered approach to the security of your personal data. The following technical and organisational measures are in place to protect the information we hold:

• SSL/TLS Encryption: All data transmitted between your device and the 77aj platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser address bar when using the platform.
• Password Hashing: Account passwords are stored using one-way cryptographic hashing algorithms. 77aj staff cannot retrieve your password in plain text. If you forget your password, it must be reset rather than recovered.
• Access Controls: Internal access to player data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Infrastructure Security: The 77aj platform infrastructure is protected by firewalls, intrusion detection systems, and regular security audits. Vulnerability assessments are conducted periodically to identify and remediate potential weaknesses.
• Fraud Monitoring: Automated systems monitor account activity in real time to detect unusual patterns that may indicate fraudulent access, account takeover attempts, or other security threats.

While 77aj takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, 77aj will notify affected players promptly and take immediate remediation steps.

9 Data Retention

77aj retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your account relationship with 77aj and for a period thereafter as required by AML and record-keeping regulations.
• KYC documents: Retained for a minimum of five years following the closure of your account, in line with standard anti-money laundering retention requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years to satisfy AML and accounting obligations.
• Support communications: Correspondence with the 77aj support team is retained for a period of two years after the relevant query is resolved, unless a longer period is required for dispute resolution or legal compliance.
• Technical logs: Server and access logs are retained for a period of up to 12 months for security monitoring and platform integrity purposes, after which they are deleted or anonymised.

When personal data reaches the end of its applicable retention period, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

10 Your Rights

As a player using the 77aj platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact 77aj's support team using the details in Section 14.

• Right of Access: You may request a copy of the personal data 77aj holds about you. We will provide this within a reasonable timeframe following verification of your identity.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that 77aj delete your personal data. This right does not apply where we are required to retain data by law (for example, AML retention obligations) or where retention is necessary for the establishment, exercise, or defence of legal claims.
• Right to Restriction of Processing: You may request that 77aj restricts the processing of your personal data in certain situations — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that 77aj provides your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests. 77aj will consider your objection and cease processing unless there are compelling legitimate grounds that override your interests.

11 Children & Minors

The 77aj platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under this age threshold, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your household has registered on the 77aj platform or provided personal data to us, please contact our support team immediately. We will treat such reports as a priority and act promptly to address the situation.

12 Third-Party Links

The 77aj platform may contain references to third-party payment providers and game studios. While 77aj takes care in selecting its partners, we are not responsible for the privacy practices of external organisations. This Privacy Policy applies solely to data processed by 77aj. We encourage you to review the privacy policies of any third-party services you interact with in connection with the 77aj platform.

13 Changes to This Policy

77aj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, 77aj will notify registered players via the email address associated with their account where reasonably practicable. The updated Policy will be published on this page with a revised effective date.

Your continued use of the 77aj platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the platform and contact support to request account closure.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77aj handles your personal data, please contact our support team using the details below. All contact details are provided as plain text and are not clickable links.

• Email: [email protected] (plain text only — not a link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Language: English

For data rights requests specifically — including access, rectification, erasure, or portability requests — please include "Data Rights Request" in your message subject line so our team can route your enquiry to the appropriate person promptly. We aim to acknowledge all data rights requests within 5 business days and to resolve them within 30 days.